Boutros, Tristan <br/><br/>
The process improvement handbook :  a blueprint for managing change and increasing organizational performance / 
Tristan Boutros, Tim Purdie ; illustrations by Dustin Duffy 
 - New York :  McGraw-Hill Education,  2014 
 - xxvi, 382 p. :  ill. ;  25 cm. 
<br/><br/>Incudes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780071817660 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow--Management<br/>Labor productivity<br/>Business planning<br/>Organizational effectiveness