TY  - BOOK
AU  - Boutros,Tristan
AU  - Purdie,Tim
AU  - Duffy,Dustin
TI  - The process improvement handbook: a blueprint for managing change and increasing organizational performance 
SN  - 9780071817660
PY  - 2014///
CY  - New York
PB  - McGraw-Hill Education
KW  - Workflow
KW  - Management
KW  - Labor productivity
KW  - Business planning
KW  - Organizational effectiveness
N1  - Incudes bibliographical references and index
ER  -