Pablos, Patricia Ordóñez de <br/><br/>
Best practices and new perspectives in service science and management / 
Patricia Ordóñez de Pablos and Robert Tennyson 
 - Hershey, PA :  Business Science Reference,  2013 
 - xxvi, 392 p. :  ill. ;  29 cm. 
<br/><br/> "Premier reference source"--Cover 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781466638945 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management