TY  - BOOK
AU  - Pablos,Patricia Ordóñez de
AU  - Tennyson,Robert D.
TI  - Best practices and new perspectives in service science and management
SN  - 9781466638945
PY  - 2013///
CY  - Hershey, PA
PB  - Business Science Reference
KW  - Service industries
KW  - Management
N1  - "Premier reference source"--Cover; Includes bibliographical references and index
ER  -