Process management / 
Edited by Maria Pomffyova 
 - Croatia :  InTech Publication,  2010 
 - xii, 338 p. :  some col. ill. ;  23 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9789533070858 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Handbooks, manuals, etc<br/>Process control