@book{76142,
	author = {Lin, Angela},
	title = {Consumer information systems and relationship management :},
	publisher = {Business Science Reference,},
	year = {2013},
	series = {Advances in marketing, customer relationship management, and E-Services (AMCRMES) book series},
	address = {Hershey, PA :},
	note = {"Premier Reference Source"--Cover}
}