Consumer information systems and relationship management :  design, implementation, and use / 
Angela Lin, Jonathan Foster, Paul Scifleet 
 - Hershey, PA :  Business Science Reference,  2013 
 - xviii, 236 p. :  ill. ;  29 cm. 
 - Advances in marketing, customer relationship management, and E-Services (AMCRMES) book series .
<br/><br/> "Premier Reference Source"--Cover 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781466640825 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer profiling<br/>Consumer behavior--Data processing<br/>Customer services--Information technology<br/>Management information systems<br/>Electronic commerce