Evenson, Renee,  1951- <br/><br/>
Powerful phrases for dealing with difficult people :  over 325 ready-to-use words and phrases for working with challenging personalities / 
Renée Evenson 
 - New York :  AMACOM,  2014 
 - ix, 225 p. ;  23 cm. 
<br/><br/>Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause 
<br/><br/><label>ISBN: </label>9780814432983 (pbk.) 0814432980 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Problem employees<br/>Personnel management<br/>English language--Terms and phrases