TY  - BOOK
AU  - Dignen,Bob
AU  - McMaster,Ian
TI  - Collins effective business communication
T2  - Collins English for business
SN  - 9780007460564 (pbk.)
PY  - 2013///
CY  - London
PB  - HarpersCollins
KW  - Business communication
N1  - Includes bibliographical references and glossary
ER  -