TY  - BOOK
AU  - Rocha-Lona,Luis
TI  - Building quality management systems: selecting the right methods and tools 
SN  - 9781466564992 (pbk.)
PY  - 2013///
CY  - Boca Raton
PB  - CRC Press
KW  - Total quality management
KW  - Strategic planning
KW  - Industrial management
N1  - Includes bibliographical references and index
ER  -