@book{77019,
	author = {Ross, Catherine Sheldrick and Nilsen, Kirsti},
	title = {Communicating professionally :},
	publisher = {Neal-Schuman, an imprint of the American Library Association,},
	year = {2013},
	series = {How-to-do-it manuals for librarians},
	address = {Chicago :},
	edition = {3rd ed.}
}