TY  - BOOK
AU  - King,James B.
AU  - King,Francis G.
AU  - Davis,Michael W.R.
TI  - Process improvement simplified: a how-to book for success in any organization 
SN  - 9780873898836 (hbk.)
PY  - 2014///
CY  - Milwaukee Wisconsin
PB  - ASQ Quality Press
KW  - Reengineering (Management)
N1  - Includes bibliographical references (p. 155) and index
ER  -