Cates, W. R. <br/><br/>
Beyond referrals :  how to use the perpetual revenue system to convert referrals into high-value clients / 
Bill Cates 
 - New York :  McGraw-Hill,  2013 
 - xiii, 241 p. ;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780071791663 (pbk.) 0071791663 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business referrals