TY  - BOOK
AU  - Cates,W.R.
TI  - Beyond referrals: how to use the perpetual revenue system to convert referrals into high-value clients 
SN  - 9780071791663 (pbk.)
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Business referrals
N1  - Includes index
ER  -