TY - BOOK AU - Anderson,Prinny TI - Performance management: a handbook for small business banks and microfinance institutions SN - 9781853397936 (pbk.) PY - 2013/// CY - Rugby PB - Practical Action Pub. KW - Performance KW - Management KW - Handbooks, manuals, etc KW - Microfinance KW - Financial services industry KW - Personnel management N1 - Includes bibliographical references ER -