Lucas, Robert W. <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas 
 - 6th ed. 
 - New York :  McGraw-Hill Education,  2015 
 - xxv, 436 p. :  col. ill. ;  27 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780073545462 (pbk.) 0073545465 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services