00579nam a2200193 a 4500001001400000003000700014005001700021008004100038020002500079020002200104040000800126100002100134245006200155250001200217260004500229300003900274504005000313650002200363vtls000082123KUKTEM20251125100243.0141021t2015    nyua   f      001 0 eng d  a9780073545462 (pbk.)  a0073545465 (pbk.)  aUMP1 aLucas, Robert W.10aCustomer service :bskills for success /cRobert W. Lucas  a6th ed.  aNew York :bMcGraw-Hill Education,c2015  axxv, 436 p. :bcol. ill. ;c27 cm.  aIncludes bibliographical references and index 0aCustomer services