Customer relationship management / 
edited by Edward Pepper 
 - New Jersey :  Clanrye International,  2015 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9781632401311 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Customer service