TY  - BOOK
AU  - Pepper,Edward
TI  - Customer relationship management
SN  - 9781632401311 (hbk.)
PY  - 2015///
CY  - New Jersey
PB  - Clanrye International
KW  - Customer relations
KW  - Management
KW  - Customer service
N1  - Includes bibliographical references
ER  -