Viscuso, Frank <br/><br/>
Step up and lead / 
Frank Viscuso 
 - Tulsa, Oklahoma :  PennWell Corporation,  2013 
 - xiii, 271 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781593703080 (hbk.) 1593703082 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Customer services