Total quality management and operational excellence / 
contributors, Suzana Leitão Russo ... (et al.) ; edited and compiled by Koros Press Editorial Board 
 - London, UK :  Koros Press,  2015 
 - ix, 308 p. :  ill. (some col.) ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781785690747 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Production management