TY  - BOOK
AU  - Leitão Russo,Suzana
ED  - Koros Press Editorial Board
TI  - Total quality management and operational excellence
SN  - 9781785690747
PY  - 2015///
CY  - London, UK
PB  - Koros Press
KW  - Total quality management
KW  - Production management
N1  - Includes bibliographical references and index
ER  -