Chang, Wei-Lun <br/><br/>
Service mining :  framework and application / 
Wei-Lun Chang 
 - New York :  Business Expert Press,  2014 
 - xi, 104 p. :  ill.;  23 cm. 
 - Quantitative approaches to decision making collection .
 - Quantitative approaches to decision making collection. .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781606495742 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Data processing.