TY  - BOOK
AU  - Chang,Wei-Lun
TI  - Service mining: framework and application 
T2  - Quantitative approaches to decision making collection
SN  - 9781606495742 (pbk.)
PY  - 2014///
CY  - New York
PB  - Business Expert Press
KW  - Customer services
KW  - Data processing
N1  - Includes bibliographical references and index
ER  -