De Janasz, Suzanne C. Interpersonal skills in organizations / Suzanne C. de Janasz, Karen O. Dowd, Beth Z. Schneider - 5th ed. - New York : McGraw-Hill, 2014 - xix, 521 p.; 27 cm. Includes bibliographical references and index ISBN: 9780078112805 (pbk.) 007811280X (pbk.) Subjects--Topical Terms: Organizational behaviorPsychology, IndustrialInterpersonal relations