01775nam a2200265 a 4500 vtls000082264 KUKTEM 20251125100348.0 141027t2014 nyu f 000 0 eng d 9780071819046 (hbk.) 201507031659 aida 201506191024 aida 201410270942 ezzatul UMP HF5415.5 .B53 2014 Blanchard, Ken Legendary service : the key is to care / Ken Blanchard, Kathy Cuff and Vicki Halsey New York : McGraw-Hill, c2014 xi, 161 p. ; 22 cm. "The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"-- Provided by publisher Customer services Customer services Management Customer relations Halsey, Victoria Cuff, Kathy 0 0 0 0 20000 20000 2019-09-04 76.12 0 HF5415.5 .B53 2014 0000097926 2019-09-04 00:00:00 1 76.12 2019-09-04 OPEN VIRTUA40 79838 79844 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5200*6500*6501*6502*7000*7001*9992