Kale, Vivek <br/><br/>
Implementing SAP® CRM :  the guide for business and technology managers / 
Vivek Kale 
 - Boca Raton, FL :  Auerbach Publications,  2015 
 - xxix, 483 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781482231427 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management--Computer programs<br/>Customer relations--Data processing<br/>Management information systems