Oakland, John S. <br/><br/>
Total quality management and operational excellence :  text with cases / 
John S. Oakland 
 - 4th ed. 
 - New York :  Routledge,  2014 
 - xxiv, 530 p. :  ill. ; 26cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780415635509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management