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  <titleInfo>
    <title>Telephone skills</title>
  </titleInfo>
  <name type="personal">
    <namePart>Hough, David A.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>sound recording-nonmusical</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">S. l]</placeTerm>
    </place>
    <publisher>Macmillan</publisher>
    <dateIssued>1998</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <physicalDescription>
    <form authority="gmd">sound recording</form>
    <extent>1 sound disc: digital; 12 cm</extent>
  </physicalDescription>
  <note type="statement of responsibility">[David A. Hough]</note>
  <subject authority="lcsh">
    <topic>Telephone etiquette</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Telephone in business</topic>
  </subject>
  <subject authority="lcsh">
    <topic>English language</topic>
    <topic>Study and teaching</topic>
  </subject>
  <identifier type="isbn">0435285270</identifier>
  <recordInfo>
    <recordContentSource authority="marcorg">UMP</recordContentSource>
    <recordChangeDate encoding="iso8601">20251117113419.0</recordChangeDate>
    <recordIdentifier source="KUKTEM">vtls000000019</recordIdentifier>
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