TY  - SOUND
AU  - Hough,David A.
TI  - Telephone skills
SN  - 0435285270
PY  - 1998///
CY  - [S. l]
PB  - Macmillan
KW  - Telephone etiquette
KW  - Telephone in business
KW  - English language
KW  - Study and teaching
ER  -