Balzer, William K. <br/><br/>
Lean higher education :  increasing the value and performance of university processes / 
William K. Balzer 
 - New York, NY :  Productivity Press,  2010 
 - xix, 292 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439814659 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Universities and colleges--Administration--United States<br/>Organizational effectiveness--United States<br/>Organizational change--United States