Brown, Mark Graham <br/><br/>
Baldrige award winning quality :  how to interpret the Baldrige criteria for performance excellence / 
Mark Graham Brown 
 - 18th ed. 
 - Boca Raton :  CRC Press ,  2015 
 - xiv, 388 p. ;  28 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9781439893821 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Malcolm Baldrige National Quality Award<br/>Total quality management--Awards--United States