TY  - BOOK
AU  - Brown,Mark Graham
TI  - Baldrige award winning quality: how to interpret the Baldrige criteria for performance excellence 
SN  - 9781439893821 (pbk.)
PY  - 2015///
CY  - Boca Raton
PB  - CRC Press
KW  - Malcolm Baldrige National Quality Award
KW  - Total quality management
KW  - Awards
KW  - United States
N1  - Includes bibliographical references
ER  -