TY  - SOUND
AU  - Comfort, Jeremy
AU  - Utley,Derek
TI  - Effective telephoning
SN  - 0194570940
PY  - 1996///
CY  - Oxford
PB  - Oxford University Press
KW  - Telephone in business
KW  - Telephone etiquette
KW  - English language
KW  - Business English
KW  - Sound recordings for foreign speakers
KW  - Textbooks for foreign speakers
ER  -