West, Michael <br/><br/>
Return on process (ROP) :  getting real performance results from process improvement / 
Michael West 
 - Boca Raton, FL :  CRC Press,  2013 
 - xxxviii, 352 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439886397 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Performance