TY  - BOOK
AU  - West,Michael
TI  - Return on process (ROP): getting real performance results from process improvement 
SN  - 9781439886397 (hbk.)
PY  - 2013///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Reengineering (Management)
KW  - Performance
N1  - Includes bibliographical references and index
ER  -