Managing organisational excellence :  cases on P&Q management / 
Malaysian Productivity Corporation (MPC) 
 - Petaling Jaya, Selangor :  Malaysia Productivity Corporation,  [2000] 
 - 83 p. :  col. ill., maps. ;  27 cm. 
<br/><br/> At the head of title on cover: Measuring up P & Q 
<br/><br/><label>ISBN: </label>9789832025412 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies--Malaysia<br/>Organizational effectiveness--Measurement--Malaysia