TY  - BOOK
ED  - Malaysian Productivity Corporation (MPC)
TI  - Managing organisational excellence: cases on P&Q management 
SN  - 9789832025412
PY  - 2000///]
CY  - Petaling Jaya, Selangor
PB  - Malaysia Productivity Corporation
KW  - Total quality management
KW  - Malaysia
KW  - Case studies
KW  - Organizational effectiveness
KW  - Measurement
N1  - At the head of title on cover: Measuring up P & Q
ER  -