Parker, David W.,  1952- <br/><br/>
Service operations management :  the total experience / 
Parker, David W. 
 - Cheltenham, UK :  Edward Elgar Pub,  2012 
 - xix, 557 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index 
<br/><br/><label>ISBN: </label>9781781007860 (hbk.) 9781781006221 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management