TY  - BOOK
AU  - Parker,David W.
TI  - Service operations management: the total experience 
SN  - 9781781007860 (hbk.)
PY  - 2012///
CY  - Cheltenham, UK
PB  - Edward Elgar Pub
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index; Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index
ER  -