Stamatis, D. H. <br/><br/>
Quality assurance :  applying methodologies for launching new products, services, and customer satisfaction / 
D.H. Stamatis 
 - Boca Raton :  CRC Press, Taylor & Francis Group,  2016 
 - xxxv, 616 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781498728683 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance