TY  - BOOK
AU  - Stamatis,D.H.
TI  - Quality assurance: applying methodologies for launching new products, services, and customer satisfaction 
SN  - 9781498728683 (hbk.)
PY  - 2016///
CY  - Boca Raton
PB  - CRC Press, Taylor & Francis Group
KW  - Quality assurance
N1  - Includes bibliographical references and index
ER  -