Management and technology in knowledge, service, tourism & hospitality / 
edited by Ford Lumban Gaol, Wyne Mars, Hoga Saragih 
 - Leiden, The Netherlands :  CRC Press/Balkema,  2014 
 - vii, 141 p. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781138001336 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism--Management<br/>Hospitality industry--Management<br/>Knowledge management<br/>Service industries--Management