Blank, Ronald <br/><br/>
Warranty claims reduction :  a modern approach with continuous improvement techniques / 
Ronald Blank 
 - Boca Raton :  CRC Press, Taylor & Francis Group,  2014 
 - xv, 165 p. :  ill. ;  25 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781482209129 (hbk.) 1482209128 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Continuous improvement process