Essential interviewing :  a programmed approach to effective communication / 
David R. Evans ... [et al.] 
 - 9th ed. 
 - Boston, MA :  Cengage Learning,  [2017] 
 - xiii, 345 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781305271500 (pbk. : student ed.) 1305271505 (pbk. : student ed.) 9781305864726 (loose-leaf ed.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interviewing--Programmed instruction<br/>Interpersonal communication--Programmed instruction