TY - BOOK AU - Evans,David R. TI - Essential interviewing: a programmed approach to effective communication SN - 9781305271500 (pbk. : student ed.) PY - 2017///] CY - Boston, MA PB - Cengage Learning KW - Interviewing KW - Programmed instruction KW - Interpersonal communication N1 - Includes bibliographical references and index ER -