TY  - BOOK
AU  - Hoyle,David
TI  - Quality: management essentials 
SN  - 9781138168701 (hbk.)
PY  - 2007///
CY  - Boston, MA
PB  - Butterworth-Heinemann
KW  - Quality control
KW  - ISO 9000 Series Standards
N1  - Includes bibliographical references and index
ER  -