Fink, Steven <br/><br/>
Crisis communications :  the definitive guide to managing the message / 
Steven Fink 
 - New York :  McGraw-Hill,  2013. 
 - xx, 314 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780071799218 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management<br/>Public relations--Management