TY  - BOOK
AU  - Fink,Steven
TI  - Crisis communications: the definitive guide to managing the message 
SN  - 9780071799218 (hbk.)
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Crisis management
KW  - Public relations
KW  - Management
N1  - Includes bibliographical references and index
ER  -