Smiers, Léon <br/><br/>
Oracle case management solutions/ 
Léon Smiers... [et al.] 
 - Boca Raton :  Auerbach Publications,  2016 
 - xxxii, 426 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781482223828 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Knowledge workers